Human Resource Management: The Center of an Effective Practice

Human Resource Management: The Center of an Effective Practice

The pace in the medical office has picked up over the years. It is most important to have all things running smoothly. This can be accomplished by having a human resource management department that is in touch with your employees on a day-to-day basis. Your employees are what makes your medical practice run effectively. If there is just one who is out of sync, it can slow down the rest, causing backups and even errors. How to prevent this?

The Management Study Guide (MSG), an online educational portal puts it quite simply. They state that if a Human Resource program is going to succeed, its function has to be understood properly. What points did MSG include when it comes to implementing a good HR program?

The first definition of HRM is that it is the process of managing people in organizations in a structured and thorough manner.”

There are two important words used here, structured and thorough. There has to be a set format that covers all situations. Employees on all levels need to be familiar it. Those who are involved in the hiring of new employees also need to keep this in mind. These new employees will be the future of your practice. MSG used terms to describe HRM as ‘People Managers’ and also as ‘People Enablers.’

The second definition of HRM encompasses the management of people in organizations from a macro perspective.”

We all know that your employees are your largest expense as well as your greatest asset. How does a company macro manage their employees?

    • Creating a relationship between all levels
    • Offering employees opportunities that enable growth instead of pigeon-holding them
    • Focus on making the ’employment relationship’ a satisfying one

Barbara Khozam, who is the author of How Organizations Deliver Bad Customer Service (And Strategies That Turn It Around!), calls Human Resources the ‘Center Point’. In her video she states that those in HR department often are known as the ‘bad guys’ and that this does not have to be so. It is determined by how a business or practice implements its human resource department functions.

Khazam states that this is the department that all employees should feel comfortable coming to. One way to make this possible is to treat the employees as customers. She calls this the “attitude of service.” Why? All employees are a part of every other employees’ job. The HR department has to be fully aware of what is happening, not by spying, but by talking with employees on a regular basis.

It is an involved but possible scenario that can be a part of your office, if that is what you wish.

If you create a HR department that is tuned into creating a management effective relationship with your employees, you are one step ahead.