April 2015

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Patient Check-In: One Of The Most Important Processes In Improving Your Bottom Line

Patient Check-In: One Of The Most Important Processes In Improving Your Bottom Line

Patient check-in is a simple process, or at least it should be. But in reality, patient check-in is one of the most problematic areas in the ophthalmology practice as reported by both patients and the practice staff. What happens during the patient check-in process that can result in either a calm and well-orchestrated patient flow […]

Without Appointment Availability-You Lose!

Without Appointment Availability-You Lose!

In today’s public arena, knowing that a disgruntled patient can have access to an instant audience of thousands via Facebook, YouTube, Yelp, and other social media, the sensitivity level to patient satisfaction has increased. Not that patient satisfaction has not always been a main concern among physicians but with today’s social media outcries, when a […]