Call intake and the reception/registration processes should be analyzed on a quarterly basis in every medical practice. This is the lifeblood of your business. Do not become over-confident that the patients will stay with your practice just because you have good providers. Most communities have many good doctors, so if your patient intake is not […]
Generation gaps in the workplace present major challenges to both employees and employers. There is such an expansive difference in age between the oldest and youngest generations in today’s workplace; it is the first time in American history that businesses are experiencing four different generations working side-by-side. Not only has the workplace itself changed vastly over […]
As ophthalmologists navigate their way through their daily patient schedule, it is vital that the provider spends as much quality face-to-face time with each patient as feasible. How frequently is that valuable “quality patient time” interrupted or diminished because the work-up technician and/or scribe has not adequately and/or correctly documented in the patient record/chart? Poor […]
