clinical performance improvement.

Provide implementation of best practice methodologies that streamline patient throughput for improved productivity and increased patient satisfaction.

Scheduling Analysis

• Assess call center and patient intake processes to determine optimum patient capture.
• Perform interviews to determine problem areas and minimize patient no-shows.

Clinical Flow Analysis

• Revise patient care processes to optimize productivity and minimize patient wait times.
• Improve business profitability while maintaining quality patient care.

Front Desk Operations Analysis

• Assess check-in and check-out operations to ensure:

  prompt, friendly telephone service proper chart preparation proper greeting of patients minimal patient wait times proper collection of patient demographics proper collection of patient payments proper adherence to HIPAA guidelines

Staffing Needs Assessment

• Utilize best practice standards and benchmarking analysis to ensure optimal staffing ratios for efficiency and productivity.

Policies & Procedures

• Develop or revise clinical policies and procedures to clearly define operational strategies for efficient operations.

Clinical Training

• Provide technical expertise and training to staff in all aspects of patient care.